Lesson: workplace violence training programs
workplace violence training programs
This article reviews twelve such programs using criteria derived from the OSHA's Guidelines for Preventing Workplace violence for healthcare and social service workers. None of these programs addressed all of the review criteria.
The first step in evaluating workplace violence training is to know what it is. Some programs are offered by employers, such as healthcare, security, and safety organizations, as part of their occupational safety programs. Other programs are offered by private sector organizations, such as schools and companies that offer workplace violence training.
The second step is to compare the quality of these programs. The quality of these programs can be judged by looking at the overall quality of the curriculum. The program should have been developed by an experienced trainer. The program should be easy to follow. It should also include the materials necessary for students to successfully complete the program.
Third, the program should be well supported by a training instructor who has worked with similar programs for many years. A trained instructor should have a background in workplace violence training. He or she should be willing to take the time to answer questions, answer the questions of new participants, and answer any concerns regarding the program.
Fourth, the program should provide for continuing education. It should be designed in a way that will allow future employers to continue to provide continuing education credits for workers who complete the course. There should also be adequate opportunities for job placement after completion of the program.
Fifth, all workplace violence training programs should offer some type of certification or other verification of the skills acquired through the program. Certification should be given at the end of each program. Verification of skills should be required before beginning the next one. Each certification will need to be renewed. Certification should be given to prove the skills learned by the trainee, not just to prove the skills were acquired by the person who earned the certification.
Sixth, the programs should have a clearly defined method to provide for continued support. education and certification after the program is complete. A program that does not require that the trainees take continuing education classes, provide for continuing education credits when they graduate, or earn certification, or verify the skills learned should be strongly considered.
We have reviewed twelve of the most popular workplace violence training programs for healthcare and social service workers. The evaluations we have conducted showed that not all of them met the standards we described above. These programs should all be evaluated by outside sources, because all of us in this field want to ensure the effectiveness and quality of our programs.
One of the most important features of a training program is its structure. Each aspect of workplace violence should be broken down into modules. Some programs were extremely structured, requiring the trainee to take courses every six months for the rest of his or her life. This can be a very intimidating task for the trainee. If the structure of the program was not clear, it made the training less valuable.
Most programs are less structured, requiring the trainee to take the basic courses and then work up to the advanced training modules. as needed. This makes the process more flexible and useful. Programs that were flexible and provided for continuing education credits were found to be more effective, more relevant, and more useful to the needs of participants than those programs that required that trainees take only the basic courses. at the beginning.
Trainees also need to feel confident in the hands-on skills they acquire during their training. In many programs, participants were concerned about the safety and effectiveness of their training. But, those who took the time to learn more about the material were more likely to use the information they learned. This makes the training worth more to them. The ability to apply what they learned during their training was also valued.
Safety training should not be limited to the prevention of injuries that can be the result of workplace violence. It should also include training on how to deal with any actual physical injuries resulting from the workplace's negligence. It is critical that the safety and health of the people on the job are the top priority. We recommend that the workplace has in place a well-trained program manager, a qualified and responsible trainer, a plan for continuing education, and a system that give support to trainees.
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