Course: FAQs

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Course Description

FAQs are a valuable tool. They provide quick access to data and instructions, and are meant to help people obtain the necessary information without necessarily getting into contact with another person. But in order to fulfill its purpose, an FAQ must be accurate, up-to-date, concise, readable and original. A well-written FAQ will considerably diminish the amount of time spent by help personnel with replying to e-mails or with extensive, nerve-wrecking phone calls. There is no guarantee that an FAQ is efficient even though people won't call the support staff to solve their problems, and even ask what they could qualify as "silly questions". But FAQ documentation is, most of the times, a valuable alternative. - Write about what people really need to know Use the active rather than the passive voice to avoid ambiguities Allow your readers to rate the accuracy/usefulness of the answers you provide; this will help you improve the FAQ and, again, increase its (as well as your own) credibility. Find out more about writing for the web.

Units and Lessons

Sky Help & FAQs Resources: 6

Sky Help & FAQs

8

Course Resources

FAQ's Help - Fixithere Project
22
Why and How to Write a FAQ? Assessment
22
Frequently asked questions, abbreviated to FAQ Homework
22
Internet FAQ Archives - Online Education Project
22
Frequently Asked Questions About Writing Journal Style Papers.....Just the FAQs Project
22
How to write FAQ pages Notes
22
Writing_faqs Reading Passage
22
customer service directory.gif  
39

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